Question 1

How fast do you respond to support tickets?

Accepted Answer

Our support team typically responds to all inquiries within 2-4 hours during business hours (9 AM - 6 PM). Urgent payment failures are flagged for immediate review.

Question 2

What if I have an urgent issue at the venue?

Accepted Answer

If you are at the venue and facing issues with a confirmed booking, use the 'Emergency Help' button inside your app's booking ticket for priority phone support.

Question 3

Who do I contact for a brand partnership?

Accepted Answer

For brand sponsorships, marketing collaborations, or tournament sponsorships, please select 'Business Partnerships' in the contact form or email partners@futsmandu.com directly.

Question 4

I own a futsal. How quickly can I get listed?

Accepted Answer

Once you submit a 'Venue Owner' inquiry through the form above, our onboarding team will contact you within 24 hours to schedule a site visit and complete your registration.

Question 5

How do I report a bug in the app?

Accepted Answer

Select 'Technical Support' in the form and provide a brief description of the bug, including what device you are using. Screenshots are highly appreciated!

Question 6

Can I visit your office in person?

Accepted Answer

Yes, our office in Kathmandu is open for scheduled meetings, particularly for venue owners and business partners. Please use the contact form to request an appointment.

Get in Touch

How can we help?

Player Support

Venue Owners

Business Partnerships

Technical Support

Direct Contact

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